How Boston Medical Center Eliminated Thousands of Daily Paper Work Orders with Enterprise Mobile Technology

Boston Medical Center's facilities team was drowning in paper. Hundreds of technicians were completing thousands of work orders every day using a process built around printed forms and manual hand-offs—with no mobile access to the underlying facility management system. When critical equipment malfunctioned, there was no reliable way to reroute technicians in real time or initiate service calls on-site. The administrative burden was significant, the process was slow, and hospital staff had no live visibility into work order status across BMC's large campus.

Magic Software built an end-to-end enterprise mobility solution that extended BMC's existing desktop-based facility management system to both iOS and Android devices. The mobile platform gave technicians native barcode scanning to report problems and receive work assignments on-site, photo documentation capabilities to update asset records in the field, and the ability to close out work orders at the point of completion without returning to a desk. Offline mode ensured the app remained fully functional in low-connectivity areas across the campus, with automatic synchronization once connectivity was restored.